Terms of service

Terms of Service

Welcome to Arnak London. These Terms of Service govern your use of our website and your purchase of products from Arnak London.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

This website is operated by Arnak London. Throughout the site, the terms “we,” “us,” “our,” and “Arnak London” refer to Arnak London.

We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be effective when posted on this page. It is your responsibility to review this page periodically for updates.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting, or photography conditions.

We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Product availability is subject to change. Adding an item to your cart does not guarantee that the item will remain available until checkout is completed.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and issue a refund where payment has already been made.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted.

Arnak London reserves the right to accept, reject, cancel, or limit any order at our discretion, including where:

  • A product is unavailable.
  • There is an error in the product price or information.
  • We suspect fraudulent or unauthorized activity.
  • The order contains incorrect or incomplete information.
  • A customer has repeatedly refused or failed to receive Cash on Delivery orders.

If we cancel a prepaid order, the applicable amount will be refunded through the available payment method.

5. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

  • Full name
  • Phone number
  • Email address
  • Complete delivery address
  • City and postal information, where applicable

Arnak London is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

Customers placing COD orders agree to provide accurate contact and delivery information and to accept the order upon delivery.

We reserve the right to restrict COD availability for customers with a history of refused, returned, or fraudulent orders.

7. Shipping & Delivery

We aim to dispatch orders within the estimated processing time shown on our website.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, strikes, unforeseen circumstances, or other factors outside our control.

Once an order has been handed over to the courier, delivery is subject to the courier’s procedures and service availability.

Arnak London is not responsible for delays caused by circumstances beyond our reasonable control.

8. Returns, Exchanges & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Customers should review our Return & Refund Policy before placing an order.

Returns and exchanges are subject to the eligibility requirements, time limits, and conditions stated in our Return & Refund Policy.

9. Promotions & Discount Codes

From time to time, Arnak London may offer promotional discounts, vouchers, or special offers.

Unless otherwise stated:

  • Promotional offers cannot be combined with other discounts.
  • Discount codes may have expiry dates or usage restrictions.
  • Promotional discounts cannot be applied to previous purchases.
  • We reserve the right to cancel or modify a promotion at any time.

Certain products may be excluded from promotional offers.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layout
  • Other visual or written materials

is owned by or licensed to Arnak London and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit any content from this website without prior written permission from Arnak London.

11. Prohibited Use

You agree not to use our website:

  • For any unlawful or fraudulent purpose.
  • To place fraudulent or unauthorized orders.
  • To interfere with the operation or security of the website.
  • To attempt to gain unauthorized access to our systems.
  • To collect or misuse information belonging to other customers.
  • To reproduce or commercially exploit our website content without permission.
  • To introduce viruses, malicious code, or other harmful material.

We reserve the right to restrict or terminate access to our website where we believe these Terms have been violated.

12. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, and other service providers.

These third parties may have their own terms, policies, and privacy practices. Arnak London is not responsible for the policies or actions of third-party services.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, technical reasons, or other business purposes.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Arnak London shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.

Our responsibility in relation to a purchased product will generally be limited to the remedies available under our Return & Refund Policy and applicable law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the applicable jurisdiction of the courts of Pakistan.

17. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact Arnak London through the contact details provided on our website.

Arnak London