Refund policy

Return & Refund Policy

At Arnak London, we want you to be completely satisfied with your purchase. If you have received an item that is not right for you, we offer a simple 7-day return and exchange policy.

Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the item must:

  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Be returned in its original packaging.
  • Not have any perfume, makeup, stains or other marks.
  • Include the original invoice/order details.

Items that do not meet these conditions may not be accepted.

Exchange Policy

We offer exchanges for size or product, subject to availability.

If you have ordered the wrong size, you may request an exchange within 7 days of delivery. The replacement item will be dispatched once the returned item has been received and inspected.

For size or change-of-mind exchanges, the customer is responsible for the applicable return/exchange delivery charges.

If Arnak London sends you the wrong item, incorrect size, or a defective/damaged product, we will cover the applicable return and replacement delivery costs.

Refund Policy

Refunds are available for eligible returned items after they have been received and inspected by our team.

For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer, Easypaisa, JazzCash, or store credit, depending on the customer’s preference and availability.

For prepaid orders, refunds will generally be processed through the original payment method where possible.

Refunds are normally processed within 5–7 working days after the returned item has been received and approved.

Please note that the original delivery charges are non-refundable unless the return is due to an error on our part or the item was received defective/damaged.

Sale & Discounted Items

Items purchased during a sale, clearance, or special promotion are exchange-only and are not eligible for refunds, unless the item received is defective, damaged, or incorrect.

Non-Returnable Items

We cannot accept returns or exchanges for items that:

  • Have been worn, washed, altered or damaged after delivery.
  • Have had their tags removed.
  • Have been stained or exposed to perfume, makeup or other products.
  • Are customized or made specifically according to the customer’s requirements.
  • Are marked as final sale or non-returnable on the product page.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label
  • Unboxing video, if available

After reviewing your claim, our team will guide you through the replacement or refund process.

For products damaged, defective, or incorrectly dispatched by Arnak London, we will bear the applicable return shipping cost.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order.

Please provide your order number, product details, and reason for the return/exchange.

Do not send any item back without receiving return instructions from our team.

Once we receive the returned item, it will be inspected. Approved refunds or exchanges will then be processed according to the policy above.

Order Cancellation

Orders can be cancelled or modified before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

If a customer refuses or does not accept a COD parcel without a valid reason, Arnak London reserves the right to restrict or suspend future COD orders.

Important Note

Arnak London reserves the right to reject a return or exchange if the product does not meet the eligibility requirements mentioned above.

By placing an order with Arnak London, you acknowledge and agree to this Return & Refund Policy.