Shipping policy

Shipping Policy

At Arnak London, we aim to make sure your order reaches you safely and on time. Please read the following information regarding our shipping and delivery process.

1. Delivery Coverage

We currently offer delivery across Pakistan, subject to courier service availability.

We deliver to major cities, smaller cities, towns, and other serviceable areas across the country.

Some remote or restricted areas may require additional delivery time or may have limited courier availability.

2. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 working days after order confirmation.

Orders placed on weekends or public holidays will generally be processed on the next working day.

During sales, promotions, new collection launches, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

Our standard estimated delivery time within Pakistan is:

  • Major cities: 2–4 working days
  • Other cities and areas: 3–5 working days
  • Remote areas: Up to 5–7 working days

These are estimated delivery times and are not guaranteed.

Delivery may take longer during:

  • Sale periods
  • Public holidays
  • Eid and other festive seasons
  • Adverse weather conditions
  • Courier delays
  • Unforeseen logistical circumstances
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to keep you informed if there is a significant delay to your order.

4. Shipping Charges

A standard shipping charge may apply to orders placed within Pakistan.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

From time to time, Arnak London may offer free shipping promotions or free delivery above a specified order value. Any such offer will be clearly communicated on our website or at checkout.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders across Pakistan.

For COD orders, payment must be made in full to the courier representative at the time of delivery.

Customers are requested to keep the required amount available and ensure that someone is present at the delivery address to receive the parcel.

Please note that, under standard COD procedures, customers may be required to make payment before opening the package.

6. Order Confirmation

To help prevent fraudulent or incorrectly placed orders, Arnak London may contact customers by phone call, SMS, or WhatsApp to confirm their order and delivery details before dispatch.

If we are unable to verify an order or reach the customer, we reserve the right to hold or cancel the order.

Please ensure that your phone number and delivery address are correct when placing your order.

7. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.

Tracking information allows you to monitor the progress of your shipment through our courier partner.

If you have not received tracking information within a reasonable period after your order has been confirmed, please contact our customer support team.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Arnak London is not responsible for delivery delays, failed deliveries, or additional courier charges resulting from:

  • Incorrect address information
  • Incorrect phone number
  • Incomplete address
  • Customer unavailability
  • Refusal to accept the parcel
  • Failure to respond to courier calls

If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the order, additional shipping charges may apply if the customer requests the order to be shipped again.

9. Refused or Undelivered COD Orders

Customers who place a COD order agree to accept the parcel when it is delivered.

If an order is repeatedly refused or returned without a valid reason, Arnak London reserves the right to restrict or remove COD availability for future orders.

We may also require advance payment for future orders from customers with a history of refused or repeatedly undelivered COD parcels.

10. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will coordinate with the relevant courier partner and provide you with an update.

Courier delivery times are estimates, and Arnak London cannot guarantee a specific delivery date or time.

11. Damaged Packages

If your parcel appears significantly damaged at the time of delivery, please contact Arnak London as soon as possible.

For products that arrive damaged, defective, or incorrect, please refer to our Return & Refund Policy for information regarding the applicable return, exchange, or refund process.

Where appropriate, we may request photographs, videos, packaging details, or other information to investigate the issue.

12. International Shipping

At present, our standard shipping service is intended for deliveries within Pakistan.

If international shipping becomes available, applicable delivery charges, customs duties, taxes, and other import-related costs will be communicated separately.

Unless explicitly stated otherwise, any customs duties, import taxes, or charges imposed by the destination country will be the responsibility of the customer.

13. Changes to This Shipping Policy

Arnak London reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective once published.

14. Contact Us

If you have any questions about your order or delivery, please contact Arnak London through the contact details provided on our website.

Arnak London